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Thank you for shopping with IGET Vape Shop. We are committed to providing quality products and excellent customer service. Please read this Return & Refund Policy carefully before making a purchase.
We accept return requests only for eligible items that meet the conditions outlined below.
To qualify for a return:
Products that do not meet these requirements may not be eligible for a return.
For hygiene, safety, and regulatory reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
If you receive an item that is:
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
After reviewing your claim, we may offer a replacement, store credit, or refund, depending on the circumstances.
To request a return:
Returns sent without prior authorization may not be accepted.
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are generally non-refundable, unless the return is due to:
Customers are typically responsible for return shipping costs unless otherwise required by law or agreed upon by us.
Orders may be cancelled before they are processed for shipment.
Once an order has been packed or dispatched, it may no longer be possible to cancel it.
If you need to cancel an order, please contact us as soon as possible.
If an order is returned because:
any refund may be reduced by applicable shipping, handling, or return fees where permitted by law.
If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first.
If additional assistance is needed, our customer support team will work with you to help investigate the issue.
We currently do not offer direct product exchanges.
If your return is approved, you may place a new order for the desired item once your refund or store credit has been processed.
Customers are responsible for ensuring that the products they purchase are permitted in their country, state, or region.
IGET Vape Shop cannot accept responsibility for orders affected by local import restrictions, customs regulations, or legal prohibitions.
If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact us.
IGET Vape Shop
Website: iget-vapeshop.com
Email: support@iget-vapeshop.com
Our customer support team will make every reasonable effort to respond as quickly as possible and assist you throughout the return process.
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